Cancellation & Refund Policy – Bali Tours and Trekking
We understand that cancellations are sometimes unavoidable, but they can be disappointing for both our guests and our team. We kindly encourage you to confirm your travel plans carefully before booking any tour or transfer with Bali Tours and Trekking, and to avoid booking on the same day as your departure from Bali to prevent scheduling issues.
Cancellations 15 Days or More in Advance
If you cancel 15 days or more before your scheduled tour or transfer, you will receive a full refund via the same payment method used at the time of booking.
Please note:
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Refunds processed through payment gateways such as Midtrans or PayPal are subject to their respective refund policies.
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For cash payments made directly in Bali, refunds will be issued immediately at the Bali Tours and Trekking office.
Cancellations 7–10 Days in Advance
For cancellations made 7 to 10 days before your scheduled tour or transfer, you will receive a 50% refund.
This refund applies to each paying member of your booking.
Cancellations Within 6 Days
Unfortunately, we are unable to offer refunds for cancellations made within 6 days of your scheduled tour or transfer.
This is because:
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Our team prepares drivers, guides, permits, and equipment well in advance.
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We reserve your specific time slot exclusively, meaning we turn away other potential bookings.
Same-day or day-before cancellations are especially challenging for all private tour operators in Bali.
Special Circumstances
If you have extenuating circumstances (such as medical emergencies or flight cancellations), please contact us directly. We will review each situation on a case-by-case basis to find the best possible solution.
📩 Contact Us: Bali Tours and Trekking